I know this is an old post but I found this when googling Casamidy and I figured someone may do the same. I just want to add my two cents to this as I've had a completely different experience. Yes, emails chains have fallen apart a bit but you have to figure that this is a "family"-run biz--not a Pottery Barn. I ordered a gorgeous table that arrived in flawless condition except for a mirror inset top that was shattered. Jorge answered me immediately and said that they would cover (via insurance) the damage and I should replace the top locally. I'm in the process of doing this now but I can tell you that I think Casamidy is wonderful. Shit happens in shipping---the table was stuck in customs for a bit too. You can't expect mass retail chain type shipping when it comes to this. You're getting a far more unique, custom piece of furniture that you'll be able to live with much longer than some crappy CB2 catalog item that will be tossed aside during the next move.

I have read with interest the variety of posts regarding CasaMidy. As a resident of San Miguel and a designer client of CM I feel much better qualified to comment on the quality of their designs and service than someone who just looks at pictures on a website and then makes sweeping judgements or who has one experience and condemns this small company with a public warning to potential customers. Jorge has stated clearly that his and Anne-Marie's company is a unique custom-made operation which creates original designs and products for their clients when ordered. There is no warehouse of objects waiting to be shipped. Each piece is specifically made for each individual order and often modified to meet personal preferences. My experience in North America has been generally a 6 to 8 week or up to a 3-month wait for delivery of anything requiring manufacturing post-ordering. Not surprising that an original CasaMidy piece that may require up to three or four artisans to participate in its production to take a few weeks to complete. No large factory here with a production line....just an iron worker on one side of town and a leather worker on the other and the glass installer somewhere else and a lot of transporting of the piece in between each workshop.....then the shipping. Fortunately I have not had to deal with the complications involved in shipping between two countries that have been struggling with their border issues for years. But those issues are not limited to Mexico-US relations alone. We've all experienced difficulties with deliveries. It's all part of the process of buying via the Internet. In my experience, the artisans involved in the production of CasaMidy products appear to be the best available in a town that is renowned for its metalworkers, leatherworkers, cabinetmakers, upholsterers and workers in glass. Whenever (and this was a rare occurance) there was any kind of a problem with a piece, it was promptly returned to the artisan for correction. As published in the May 2011 issue of Elle Decor, Jorge and Anne-Marie have relocated their home for most of the year to Brussels, Belgium, returning to San Miguel several times to their San Miguel home. They can easily maintain contact with their clients via phone and Internet and have left the daily operations in the capable hands of Roberto, who efficiently handles all of the production liaisons with the artisans and with their shipper. CasaMidy has nothing to do with kitschy tourist products available all over Mexico. I look to them for unique versions of classic styles with a sharp industrial bent. If I wanted kitsch I would go to the local market or the hundreds of tiendas that sell unsophisticated traditional wares. If I were in North America I would look for something unique and be attracted to original design influenced and inspired by the integrity of capable artisans carrying on century-old traditions of their crafts.
That's why I am attracted to CasaMidy designs and why I will continue to drop into their showroom in San Miguel to check with Roberto what Anne-Marie and Jorge have come up with recently and have available for production and for my clients who love the CasaMidy look and quality.