With the news about the latest Apple Store app update that allows you to check in for your Genius Bar appointments and request help in a retail store, we thought it was a good time to question our friends and family who have been on both sides of the Genius Bar and Geek Squad for their helpful suggestions on how to make the most out of a tech support appointment. Being prepared can make a huge difference especially in a busy store like the ones that we have in our little NYC town, so with that in mind, here are our 5 tips for a more peaceful and productive tech support appointment.
1. Give Yourself a Time Cushion
Although we would love for everyone to be on time and for each appointment never to last longer than their allotted time, delays happen, especially at high traffic stores. Give yourself at least an hour and a half from your desired appointment time till you need to be somewhere else.
2. Update Your Software
Whether you think or know that your issue is hardware related, make sure you are running the latest version of the software (this is true for mobile devices as well). This is a basic troubleshooting step that will be the first thing that will be done during your appointment, so save time and do this before you leave.
3. Backup Backup Backup
Whether you are bringing in a mobile device or a computer, make sure everything is backed up before you leave for your appointment. If you backup your computer regularly this is not really an issue (always good advice), but if you keep forgetting to do that backup, force yourself to do one before you leave for your appointment.
4. Be on Time & Check in Quickly
No one likes to wait, but in order for the system to run smoothly everyone needs to be on time. If you can manage it, be a little early. Once you are at the store check in promptly (don't browse, then check in, check in, then browse). This can be done at the Apple Store through seeing a Genius Bar Concierge or through the Apple Store app.
5. Bring a Book
As much as the staff at these busy stores try and get everyone seen at their appointed time, there are still many walk ins and all too often delays happen. Bring something to entertain yourself be it a book or an iPad. Waiting is not half as bad when you're occupied and able to get something done. We're personally a huge fan of bringing a holiday knitting project and listening to a podcast while we wait.
One last thing before you book your appointment:
Troubleshoot at Home
Research your issue before you book that appointment. Use the wonderful resources on the internet, sites like Apple Support contain a great knowledge base in addition to healthy community support forums full of troubleshooting tips. It's also a good idea to write down the issues that you have been having with your device and when they occurred (example: "I was in Firefox with four tabs open when iPhoto started flickering")
For more helpful repair tips, check out these posts:
- How To: Fix That Broken Gadget Yourself
- 6 DIY Laptop Repairs for Common Mishaps
- Easily Repair Broken Ethernet Cables With Tie Wraps
- How to Fix (Almost) Any Set of Audio Speakers