Are You Happy With Your Wireless TV Service?

Are You Happy With Your Wireless TV Service?

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Taryn Williford
Aug 4, 2011

Just like the opening night at a hip restaurant, you have to give any new business or service a grace period to work out the kinks. But we're a little surprised to see that, for the first time, gripes about wireless TV services—like Apple TV and Google TV—have made the Consumer Federation of America's list of common consumer complaints.

These guys look like they're having fun with Google TV, but there's evidence to show that more than a few internet TV households aren't happy with their service.

While the wireless TV industry didn't make it to the big-time line-up of the Consumer Federation of America's top 10 consumer complaints, the 31 consumer agencies that the CFA surveyed to complete the report did single it out as one of a few new categories that are crawling their way up the frustrating list.

CNN Money reports that web TV users are annoyed at the customer service from new wireless TV offerings. The biggest complaint? Users aren't getting the proper documentation—a contract—of their TV service; state law requires companies to present the return and cancellation policy of a product at the point of purchase and provide a sales receipt or contract to every customer.

Unplggd's own Mike Tyson write about his laments with his Apple TV unit, but what about you? Are you a wireless TV subscriber? Are you happy with the service you're getting? Or do you agree with the inclusion of web TV on the consumer complaints list?



(Images: Flickr member nakagawa licensed for use under Creative Commons, Flickr member Gramophone Maryland licensed for use under Creative Commons)

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