Our policy is simple. We don't remove store listings (unless they go out of business), and never remove a reader's comment unless it is clearly spam, nonsense, has nothing to do with the store above it, or is unreasonably vicious and personal. Clearly, a negative review of a shopping experience, even an emotional one, stays up. Any comment that attempts to shed light on a store or a product we deem ultimately helpful. But sadly a few stores feel like consumer feedback isn't warranted unless it's positive, and we've been battling with a couple of businesses that find our consumer's resource a threat. Check out the drama for your mama here at our AT:NY site where Maxwell has laid down the ground rules.