Hi! This is Christie from Bemz. Customer Service is at the very heart of our business which is why I was really sorry to read some of the comments included above. We do our utmost to ensure that each and every one of our customers enjoys the Bemz shopping experience. If that is not the case, then we'll do our utmost to fix it. Please, if you have ANY questions, comments or even requests, we want to hear about it! Contact us at customerservice@bemz.com or feel free to contact me directly at christie@bemz.com. We would love to hear from you!

LOL - this is very funny. When someone asked for a 10% discount from Bemz, no one popped up from Bemz, but as soon as one posts a negative comment, here they are... Speaking of big brother.... :-)

Can anyone help me figure out how to get a slipcover for my West Elm chaise longue (see below for a pic of it) - I can't afford alot, maybe about $200.

http://www.westelm.com/online/store/ProductDisplay?partNumber=WE-PRODf217&storeId=17001&langId=-1&catalogId=17002&viewSetCode=E&parentId=WE-SH1SLEFRN&retainNav=true&cmsrc=WE-SH1SLEFRN

I'm willing to purchase fabric myself and commission someone to sew me a custom slipcover as well. Can anyone recommend a good seams-person/upholsterer who isn't going to charge me an arm and a leg and my first born?

Thanks in advance.

Hey Anusha, this was originally posted in 2006, so I'm not sure your timeline-to-response time comment/complaint is exactly accurate.

Yay!! And now they ship to Canada!

I was looking at this site not even a week ago and didn't see Canada as a delivery option. And now it's there. Wicked. Good for Canadians too because we love our Ikea over here.

:)

I have one for my ektorp and it's great. They are expensive, but it's made my slightly icky couch into something that looks like it doen't belong in a dorm. Crazy hard to get on though, it took me several hours (with breaks) just to get the main part on the couch.

I live in Edmonton, Alberta, and I am interested in ordering slipcovers from BEMZ, but I can't tell how much this is going to cost in the long run. I know what the cost for the slipcovers is, but after that, what do the shipping costs amount to when you include GST, Duty fees, Broker fees, and any tariffs?

I used a free UPS calculator and it is saying that the $650.00 order I want to place will end up costing me close to $2500.00. That CAN'T be right!

I'd really appreciate it if someone in Canada can give me an idea of what this will cost me!

(I'd be ordering an Ekeskog 3-seater sofacover and an Ektorp sofabed cover)

Thanks, everyone.

Yeah - I was about to order too, until I realized they use UPS to ship to Canada - it's the only thing keeping me from ordering. I've contacted them, but they can't ship any other way. Oh well.

I just placed an order with Bemz for 2 slipcovers. I live in Geneva, Switzerland and was amazed at the additional costs associated with shipping by UPS. I also don't know what I'm in for in terms of customs and "admin" type taxes they charge here when you import something. Such a shame, since I'd rather pay more for the product, to be honest, then to pay fees. Now I have about 6 weeks (hopefully my order won't be late like Alisha's, above) to wonder what these costs may be. But that's the norm in Switzerland, I guess, and there's probably nothing Bemz can do about it. I have never ordered from Bemz before so I'm a little nervous -- especially since I don't have time to request a swatch -- but I always hoped someone would come up with this idea and my fingers are crossed.

Hello :) You can order slipcovers for your IKEA furniture at www.weuweu.com. Their head office is in USA but they deliver their products Worldwide.

Does anyone know what the custom / import fees may be when ordering Bemz cover to USA? Shipping is already $100 and to find out there may be additional custom fees.. was an unpleasant surprise.
Also, any of you have experience with weuweu.com? Their web site does not have any info except for email address and they did not write me back.. yet.
The only person who keeps mentioning them is ikeafan on here, so.. can you give me some more info ikeafan?
thanks.

I can strongly recommend Bemz both in terms of the quality of their product and the quality of their customer service. I recently ordered pillow covers and slipcovers for two models of Ikea chairs. One of the slipcover designs was new for Bemz and the dimensions were a bit off, resulting in an ill-fitting slipcover. The other items that I purchased were absolutely perfect and the quality was simply impeccable. Bemz stood behind their product and is replacing the ill-fitting slipcovers with consideration for shipping. Every situation is different, but I found the people at Bemz to be extraordinary in their passion for their company, their product, and their commitment to providing an excellent customer experience. It's not easy to run a global business like that and accommodate all the different expectations!

On another note, I have to say that I love the Bemz concept. No one can believe that the chairs I recovered are from Ikea. If I had known about Bemz sooner, I would have bought my couch at Ikea, too, and just recovered it with Bemz slipcovers. I can't believe what a designer look I've achieved with their product.

To 1stFLhouse: Weuweu made a new slipcover for my Allerum sofa. Excellent fit, slipcover $100 + $10 shipping, two weeks of waiting time. I'll try to post a picture of my sofa on Flickr. I recommend this company, and I like their name "weuweu" :-)))) I forgot to say about fabric, 100% cotton, thick, washable...I am pleased:-))))

Dear stu23!
You registered here just to post all your comments about our company? We know you upset because you didn't receive your order, we didn't have fabric in stock and we apologised to you, you received a full refund. Why you didn't write about that? We wouldn't turn off our email customerservice@weuweu.com, just because of $95, which you received back already. Our email is only the way we communicate with hundreds customers all over the world. Sorry, I forgot to mention our phone number, you can reach us at 1(347)-533-7585.
Dear apartmenttherapy,
You do not have to stay away from WEUWEU Inc. Our company registered in New York. Our office and sewing studio are also in New York. And we produces slipcovers to fit IKEA furniture. All our fabric suppliers are greatest US companies, and we proud to work with them.

You can read emails from our customers:

" I received my order of the couch cover today. I apologize that paypal took
the payment from you. I am very pleased with my order and I will be happy
to re-pay you for my order and shipping." Lindy, Australia.

"Just wanted to let you know that I put it on the sofa and it fits perfectly
and looks beautiful!! I am so pleased with the fabric, the workmanship
and the fit. Thank you so much!! I love it!" George, Texas.

"Got the slip cover it looks great! Thanks." Andreas, PA.

"Dear weuweu-Team
The slipcovers are arrived today - perfect!
All the best..." Mark, Switzerland.

"We received our delivery on Saturday and we're very pleased with the product.  Thanks very much for your extra efforts." Emily, NY. 

Dear WEUWEU customers!
Please, do not worry about your orders, you will receive them, we promise!

WEUWEU Inc,
www.weuweu.com
customerservice@weuweu.com
t. 347-533-7585