
We don't know exactly when its doors will open, but we've seen notes in print and online declaring BoConcept is "Coming Soon!" to Chicago (1901 N. Clybourn according to their website). With an old AT:NY debate from 2004 surrounding BoConcept's customer service, we're wondering if the general consensus has changed in the last four years. Any new reviews on BoConcept? Looking forward to its Chicago outpost?
Product details from above photo:
1. $1,049
Entertainment unit, white lacquer/high-luster white. H9½xW80¾xD20". [Modii - M401]
2. $1,229
Wall mounted top cabinet, white lacquer/high-luster white. H28xW40½xD8½". [Modii - M112]
3. $499
Coffee table, white lacquer. H15¾xW53xD25½". [Occa - 1300]
4. from $1,849
3-seater with resting unit, available in fabrics and leathers. Shown in, petrol Sazza fabric, $1,999. H24¼xW98¼xD57½". [Diva - D120]
Visit BoConcept online here and link to products shown above here.
Here's LA's Debate on Bo Concept from earlier this year!
view laure's profile
I'm not in Chicago, but from my experiences with the store in Cambridge, MA were all pretty horrible. I imagine that a new store means new employees, which might result in better then average customer service. Here though it's expected to be yelled at over the phone or to regularly witness employees yelling at other customers over the phone when you're actually in the store.
view jick's profile
I can't speak for any of the shops in the US, but a BoConcept recently opened near me in Dublin and I've had a wonderful experience with them thus far.
All the staff I've encountered have been extremely patient, helpful and forthcoming with good advice without being pushy, as I mulled over various options for a sofa and chairs. I finally ordered a few weeks ago, and I should, all things going to plan, be seeing my new furniture in another few weeks.
view RobertT's profile
Robert, whereabouts near Dublin exactly? I remember the old one in the Airside park at Swords but at that stage I had no money and no apartment :)
view nephster's profile
Second that about the horrible customer service in BoConcept's Cambridge, MA store. I didn't hear any yelling at customers as described above but we were sneered & jeered at by sales staff for no other reason than asking typical questions in a polite manner. This seems to be a problem in many U.S. BoConcept stores. Keep us posted Chicago whether or not this is the case in the windy city too!
view timmy jr.'s profile
Nephster, they're in the new Beacon South complex in Sandyford. There's also a Diamond Living (not too exciting), a Kube (some nice looking kitchens), and a Roche Bobois (some nice pieces, but big prices too), in Beacon South.
view RobertT's profile
I LOVE BoConcept! I have a few pieces of their furniture, including a wonderful little ottoman that turns into a Swedish-mattress-type bed for guests. It is very comfortable -- I spent much of last summer sleeping on one while visiting a friend in NYC. http://www.boconcept.us/default.aspx?id=74866&ImageID=352
I've been purchasing my furniture from Scan Interiors in Wisconsin...it's great! No tax, you can order ANYTHING. :) I will be window shopping at the Clybourn store but buying from Scan Interiors to save on tax.
view clanalois's profile
^^ Scan Interiors is a BoConcept authorized dealer.
view clanalois's profile
I think part of the problem with these stores is that each location is run by a different owner with a different set of standards. I've had the Cambridge location deny me services that other locations have been quick to offer. It really just depends. But yes, the Cambridge location is probably one of the worst.
view jick's profile
Not only that, but it seems the whole company is going bankrupt. I looked up their corporate financial information and it looks that they are going to be the next casualty in the furniture world.
Too many problems with too little solutions and ingenuity makes Boconcept = NO CONCEPT.
My friend told me about this website dedicated to, i guess how bad of a company they are:
www.BOCONCEPTSUCKS.com.
Pretty interesting teasers on there now, and if there weren't some real people involved, i would actually find it almost amusing.
I personally can't wait to see what it has to say about the Boconcept company that screwed me over along with most of the people on this blog.
You know you have some crazy problems and issues when you have a whole posting on this awesome site, Apartment Therapy, dedicated to and titled "Bo Concept: How Bad is it?" and a website that is apparently "coming soon" saying that boconcept sucks.
I read an interesting review claiming that most of their sofas are made in China, despite the whole thing about european manufacturing.
http://washingtondc.citysearch.com/profile/33151011/washington_dc/bo_concept_dc.html#profileTab-reviews
view Charity1's profile