We were surprised to learn that IKEA contracts the work out to local companies instead of trucking it over themselves. The downside of this is that the service could be inconsistent from one trip to another, depending on which company you get. Also, you must check all purchases when they arrive, as IKEA won't take back items damaged on delivery after they've been dropped off. If anything is damaged, the movers must take it back, but then you can't get the same item delivered again. Huh?
We definitely had some apprehensions (especially since we had a mirror in our pile of purchases), but luckily it went off without a hitch. The guys came within the four-hour window we requested, and everything was in tip-top shape. Of course each person's experience depends on the contracted company, though. So have you used IKEA delivery? How was it? We want to get a feel for how well IKEA monitors their contracted delivery companies.
Image: andrew collins
• Konkord Assembly, Inc.