Get The 411 On Your Printer Rights & Repair Options

Get The 411 On Your Printer Rights & Repair Options

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Jason Yang
Aug 15, 2011

As hard as printer manufacturers may try to scare you with warnings about voiding warranties, you do have options to perform repairs and refills yourself. There's actually even a law that specifically protects your consumer right to refill your own ink cartridge. Check out two printer repair resources that provide helpful information to salvage your printer, sparing it a backyard Office Space moment.

While previously discussing ways to save money on printer ink costs, we came across two fantastic websites - Inkjet 411 and fixyourownprinter.com. These site provide information to both protect your consumer rights and help get your printer back on the road from minor hiccups.

Inkjey 411 provides basic FAQs and troubleshooting tips for your printer, as well as information on the aforementioned law known as the MAGNUSON-MOSS WARRANTY ACT:

United States Code Annotated
Title 15 - Commerce and Trade
Chapter 50 - Consumer Product Warranties
15 Section 2302

"(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if: 1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2) the Commission finds that such a waiver is in the public interest."

While fixyourownprinter.com does try to sell you their products, they have a printer search with a huge message board system. Forum members often answer each others questions, ranging from the common to very specific. It's a good stop to see if someone has come across the same issue you're experiencing or post your question and hope some helpful soul knows the solution.

More printer and ink resources from the Unplggd archives:

(Images: Flickr members caterina licensed for use under Creative Commons)

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