I would pursue all of those angles, as well as your credit card company (if you charged it).

I've had more things ruined by dry cleaners than I care to remember and, unfortunately, I've never had success getting any compensation from them. YMMV, of course, but my guess is that you'll get a better result going through the retailer as they will have the option to return it to the manufacturer, etc. It will be helpful if you bought the quilt recently and still have the receipt.

I would take it back to Anthropologie.

throw it in the dryer on low or no heat with a clean pair of tennis shoes

Yep, take it back to anthro.

Alternatively, if you don't want to give up the quilt, you can remove the top layer and sew it on to a duvet or go to a quilt shop and get the appropriate materials (batting & fabric for the back) to make a "new" quilt.

Dry putting it in the dryer on low heat with a tennis ball or a shoe. (The big ones a the laundrymat) That should help fluff it up. If that doesn't work, try taking it back to Anthropologie.

I would so write a letter to Anthropologie. I've had a lot of success with that for various companies - just make sure to send it to the highest up department of the store you can find, and mention how much you shop there.

I'd write to Anthropologie and tell them how much you love their products but how upset you are over this, and mention that in the years you've shopped there how you've never had any quality issues. :) Okay, maybe that's going too far if you haven't shopped there a lot, but still.

I don't think it's the fault of the dry cleaners, but I suppose it could be.

Two things could have gone wrong:

1. The dry cleaners could have misunderstood and laundered it rather than dry cleaned it.

2. (Most likely) It's the construction of the item. Quilt batting has requirements for the maximum distance the stitching can be apart and still have the batting hold up to use and to cleaning. This distance varies depending on whether the fill is 100% cotton, partially cotton/poly, all poly, etc. The maximum could be no more than stitching a few inches apart or up to around a foot apart. It's hard to tell from the picture, but the stitching doesn't look like it's very close together in spots (like it randomly follows the large pattern). If the stitching is too spread out for the type of batting, it will do just what you describe: fall apart and clump. Sorry for the long-winded answer, but if that's the case return it to Anthropologie.

Definately take it up with Anthropologie.

When it comes to dry cleaners, no two are alike.

Items that are inexpensive or made of standard fabric (cotton, synthetic fabrics), I take those to my neighborhood cleaners.

The more expensive and embelished items I take to Browns Cleaners on Montana Avenue in Santa Monica. Yes, it's expensive, but I have yet to have a silk dress or embellished pillowcase be returned looking nothing less than brand new.

The same thing happened to my comforter a few months ago. I purchased a new one, brought the receipt to my drycleaners and was given a payment for the cost. I didnt think to take it up with Anthropologie, but that wouldnt be a bad idea if your drycleaner doesnt have a similar policy.

This sounds to me like the dry cleaner did not follow the correct instructions. They probably washed it. Go back to the dry cleaner with a receipt and ask for reimbursement.

The quilting was too far apart for the batting to hold up when cleaned. If you love the fabric and don't mind picking it apart the suggestion to make a duvet cover would work. Otherwise, take it back. I'm sorry for your loss.

It sounds like the quilt was washed. this happens when I've washed dry clean only things but I usually put them in the dryer with a tennis ball and it fluffs it back to the way it was.

Take it back to Anthro! I don't even think you need a receipt for an exchange. When I was at Anthro, I bought glasses and asked the sales person if they were dishwasher safe. She said, "I don't know, but if they break, just bring it back. We take everything back because we don't have a return policy." If you go to the Anthro website, it says "All Anthropologie merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know and we will take care of you."

Just take it back and I am sure they will do their best to replace your quilt.

I worked at Anthro for a long time. Take it back. They won't even question it.

Anthro will be totally easy about it. I bought towels from there once that completely fell apart after 1 wash and no questions were asked.

Just a word on the quality of Anthropologie goods -- cheap. I spent a ton of money on drapes ($100 per panel) from Anthropologie and the quality was beyond sub par. We're talking about none of the panels were the same length. Some 5-6 inches longer than they should be. 1 panel was darker than the rest. There were holes in 2 of the panels. Threads sticking out all over the place. To top it all off, the "lining" was just a loose on 3 sides. Only attached at the top. I would never buy anything there again.

This same thing happened to me! Did you ever figure something out to save it? I put away my quilt for the winter after having it dry cleaned, and stupidly didn't check it when I got it back. Next spring, when I took it out, it was as you described- thin in some places, and clumped in others. I love it so much, and feel weird taking it back to either place because I didn't have the forethought to make sure it was ok. I bought it 2 years ago, and doubt I can find a new one. Let me know if something worked!