Our nightmare CHATHAM & WELLS mattress and SLEEP CITY in Santa Rosa, California have been one of the horrible experiences of my life!!! The story began 2 years ago, 2 weeks after our wedding when my husband and I used our wedding gifts to afford ourselves a bed! Within 6 months we were calling the store. Yes, we did all the right things acording to the manual but a hill had formed down the center of the bed, which I blamed on the "box spring" foundation and or the frame that came with the bed as it all never seem to sit exactly right either. It was 1 1/2 years before I convinced them to send for an inspection. And, of course, like the other stories you read here, the letter came back that our bed was "normal". We spent a lot more than we initally wished to in order to get this so-called great bed! This bed was sold to us as the best thing we could buy for my fibromyalgia, which, (as you would expect by the time of reading all of these posts) is worse now than ever and my husband is now also seeing a chiropracter regularly. It has been a NIGHTMARE!!! We finally got the store to exchange the bed, but when we got there to pick out our new one we were informed they were only switching the mattress, not the foundation. We were convinced (our 2nd mistake) to buy furniture to accomodate the new mattress with no foundation, we did not want to use the old foundation as we thought it contributed to the problem in the 1st place. The furniture was a second nightmare & we had to get them to take it back. So at present, we are sleeping on the floor, with a new firmer C&W matrress & no foundation. It is slightly more comfortable so far, no hills & valleys, but it has been only a month. If I could I would return it too, for a full refund and go somewhere else to buy a different brand. Both the store and the company were unfriendly and unhelpful and if there is a CLASS ACTION SUIT count us in! By the way, the marraige is holding up much better than the bed!!! PEACE

Thanks for all the comments on C&W mattresses. You saved me I was about to exchange my NEWLY purchased S&F 'Greenway Court" Cushion Firm mattress purchased at Macy's for the C&W pillowtop. As our S&F cushion firm is rock hard and maybe also developing slight impressions on the top. We are 200 lbs. so need the support on the inside, hence the S&F firm choice. We are now considering a S&F model change to the "Statehouse" Ultra Plush European Pillowtop does anyone have opinion on this mattress. Need opinions ASAP. Thanks

I am so sorry I did not read these emails before I spent several thousand dollars on a Chatham and Wells mattress from Sleepys -first Sleepys was THE most horrible store to purchase a mattress - we brought two and our Kind mattress was first delivered ripped; the delivery men rode over a stone wall and ripped the second matress that was delivered -- and the times for the delivery were not honored. After the third mattress, we have been having trouble with the Chatham and Wells - my back has been killing me and there are holes and valleys -- is this is suppose to be one of the best mattresses -- I contacted both Sleepys and the company - neither followed through -- the company has NEVER returned my emails -- Sleepys has refused to address the problem. STAY AWAY from buying anything from SLEEPYS and don't buy a Chatham and Wells mattress.

OH, I am so glad that I found this site....I thought I was falling apart! My husband and I purchased a C&W mattress from Sleepy's about 2 years ago. Right away, I noticed that sags started to develop. Because I had already used my 30 day exchange to exchange our latex bed (boy are they hot - and I don't mean sexy here!) I was reluctant to turn in yet another expensive mattress. So I thought it was just me and getting older (I'm on the cusp of 50). After going to the chiropractor, orthopaedic surgeon, physical therapist and a host of other medical professionals, they have all told me the same thing....nothing is wrong with my back, have you looked at your mattress??? AND after sleeping like a baby at my sister's house on her Nature's Rest non-pillow top, it's definitely not me....it's the C&W!!!! Our mattress is a Cal King and I've turned it and now the sags are on both sides! Is there anything more frustrating than waking up feeling like you've just been run over by a truck?

We bought it at Sleepy's and I'm going to call them to see what they say, but after two years, I don't think I'll get anywhere....

Sleepless in NY 'burbs

Regrettably, we purchased a Chatham & Wells mattress about one year ago. The mattress in the showroom was wonderful and we had such high expectations. However, the mattress delivered did not feel at all like the one in the showroom and we were shocked when we started sinking. The holes have now become so deep it's difficult getting out in the morning. Also, I began seeing a chiropractor because my back has been so affected. WE WOULD LIKE TO BE PART OF A CLASS ACTION SUIT!!!! PLEASE PASS ALONG CONTACT INFORMATION FOR PURSUING A CLASS ACTION SUIT. Our contact info is navy_cmc@yahoo.com Thanks!

Hey all,
poor c & w...at any rate, latex latex latex, sealy makes it, stearn and foster and ikea make an all 100% latex mattress. no sagging, hypoalergenic, pressure relief, bounce with out an innerspring, best for a marriage bed for couples that don't want to feel the other's movement but still provides "moton in the ocean" if you know what i mean... I have a sealy and my guest room has a stearns but if you don't have a large budget go get the idea model just be sure its the one which is 100% latex.

Sleep well!
cantwait

We too got duped by Chatham and Wells. The mattress lost it's structure relatively quickly after normal use. There are two deep gullys and a hump in the middle. The worst mattress ever. The industry should be ashamed of itself to tout this as a high end luxury product, when in actuality it is a poorly designed porduct that is not worth it's cost. If anyone knows of a class-action, I'd be happy to know about it. howboutit@comcast.net

Has anybody had problems with a Chatham & Wells mattress and odors? Ours seems to absorb odors and then they deepen and turn bad.

After researching mattresses for a month, I went to Sleepy's and on an impulse bought a Chattam & Wells for 2K. I was looking for a mattress without a lot of chemicals and liked the wool material in the C&W. After 3 months, I am miserable with the same problems everyone else has written about: my bed totally sags in the middle, where I sleep. There is something structurally wrong with these mattresses. After I returned to Sleepy's to talk about, I found that they had discontinued sale of the particular mattress i bought due to low sales. (The cheapest, non-pilow top C&W.) I couldn't return because I would lost over $500 in the process due to Sleepy's fine print requirements. Made me feel better but mostly worse to see so many others' complaints.

Wow, I have had the same Chattam and Wells mattress for more than ten years...I am a large woman and have had no problems!!! I do get back aches when I visit my children and sleep on the sofa beds!