What to Do When Management Doesn't Act On Complaints?

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Q: I recently moved into an apartment complex. Since the day I moved in (2 mpnths ago) the neighbor upstairs has been dropping heavy objects, falling down in every room and pounding on the walls. All of this happens between 1 a.m. & 5 a.m. I have reported this to property management twice.Their answer to me was that the woman above me is employed by the management & asked me if I expected them to send out a nasty letter to her…

I said YES, it wouldn't matter if she owned the property, this is intolerable.I have not had one night of more than two hours sleep since I moved here. Management has no intention of sending her a letter or talking to her. My question is: what rights do I have & should I just call the police for noise disturbance? Neighbor appears to be a drunk and that explains why she is constantly falling all night long. Any help would be greatly appreciated.Thank you!

Sent by Colleen

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Janel Laban is the Executive Editor of Apartment Therapy and has been working here, at the dreamiest of dream jobs, since March 2006.