We received this email from Dunstan today: Hi guys, Just thought I'd pass on the fact that one of my lovely Bodum glasses exploded while I was running hot water from my tap into it. Having searched google and amazon I find rather a lot of instances where these double-walled glasses explode unexpectedly. I see AT have covered Bodum products a few times, so I figured it couldn't hurt for you to know that they're not the most stable products, nor are Bodum the best at offering to do anything about it when their glasses blow up in your face. Cheers -- Dunstan
Bodum's response to Dunstan's email: Dear Sir or Madam, I can see what happened and we are terribly sorry, however our glasses are not under any type of warranty. We recommend that you do not use boiling or very hot water in these cups. We also recommend that you place the liquid in before you add ice. We apologize for any inconvenience. Thanks, Dunstan!