We are the optimists. Boy, did we feel like the good cops after we saw what MUG wrote about Home Depot yesterday. Thank goodness, a reader commented to us about how great the tool, hardware and DIY section is.
Needless to say, we were completely unaware that HD was able to create so much trouble without setting off national buzzers like Wal-Mart has done in the past year. Between discrimination of employees, consumer fraud, gift certificate rip-offs, and an unsatisfactory rating by the Better Business Bureau, it ain't surprising that we found the store in a bit of dissarray on Sunday. It is damn hard to grow big and still serve the people.
Contrast that with The Container Store, which - whether you like it or not - has outrageous (and sometimes too annoyingly helpful) customer service and an ability to deal with crowds on a regular basis. It's all about keeping your cultchah alive... MGR