I rarely post comments of this sort, but just today I found myself embroiled in a customer service nightmare so beyond the pale that I feel that I have have no choice but to warn others away from using the Janovic store on 7th Avenue. I recently bought $150 worth of paint from this location. After spending hours applying an unsatisfactory first coat, I looked at the can and noticed that they had mixed the incorrect color. Instead of 1024, Tuscan Wind, they had mixed 1025, Chocolate Mousse. I brought the paint back to the store with the receipt and the color sample that I had originally presented to the clerk, with Tuscan Wind circled in ballpoint. I politely asked for a refund, or at least a store credit on the remaining three cans -- not counting the one already on the wall.

The store manager, Mark Troja, accused me of fabricating the whole story because "I just didn't like the color" and doctoring the circled paint sample after the fact. He refused me a refund, and claimed he would call a district manager on my behalf tomorrow. Fat chance. The clerk who committed the error, a woman named Adora, remained surly, silent, and mostly concerned with covering her own butt. The whole experience was humiliating, and a horrendous misjudgment of character on the part of the store manager.

I recommend that you go somewhere else for your paint. Should you choose not to follow this advice, at least do yourself the favor of making sure that the correct color was mixed. Do not expect any assistance from Janovic if anything goes wrong.

Happy to report that Janovic's management immediately remedied my complaint after I forwarded on the above comment. I'm sorry the whole incident took place, but it's refreshing to see a corporation where management takes a ground-level interest in their customers.

I just had the same experience as the poster above at the Gramercy store. I recently purchased several items and when checking out, specifically asked the cashier if the items were returnable, and was told in no uncertain terms that as long as they were in the original condition, the items were returnable.
Two weeks later now and went to return them (in the original condition), and was told by another employee who seemed to be "in charge" (although he wasn't the manager), that the items were not returnable. When I told him that the other employee, who was standing right next to him, told me that indeed they were returnable, he accused me of lying, and refused the refund. The cat seemed to have gotten the other guy's tongue, since he didn't utter a word. I have never received what I would call exceptional customer service at Janovic, but I was totally shocked by how I was treated on this occaision. I will be going to Vercesi around the corner for my future paint needs.

Well I love Janovic and Benjamin Moore Paint. I find the 4th avenue store at 10st to be extremely friendly and knowledgeable.

I prefer the Classic colors over the Color Previewer colors. They listen and are always helpful finding the right color for me.

I also recently found a little web site that will provide any Benjamin Moore Paint Color on a BIG square.

DrySamples.com was nervous at first, but they delivered and I have used them a couple of times. I find that the wet color samples are just not enough for my tastes.