I also had an EXTREMELY negative experience with Knossos. I was bullied into giving them a $2000 deposit. Once they had the signed receipt, the representative became quite evasive regarding their policies (e.g., what if the cabinets don't fit, won't explain deposit policy, refusal to take measurements, etc.) The more questions I asked the angrier the representative got. Then he started lying, denying earlier statements regarding the pricing and their policies. This was quite troubling, so I asked for my money back. (I had signed the receipt only about 15-20 minutes earlier.) They refused to refund the money that I had paid only minutes before. Four employees, including the manager, surrounded me and started screaming at me. I'm sure they thought they could scare me into leaving without a refund because I'm a woman. At that point, I called the police. Once the police arrived, and after much cajoling on the part of the officers, the manager finally returned my money. What a nightmare.

Dear Customers.,
I agree with all of you , those who like and feel satisfied from our product , and those who received what they didn't expect.
I'm working as interior and furniture designer and artist painter for more than 15 years , and i met during this period thousands of customers and clients and collectors , through my experience i found that something we can called chemical relation between the designer and the client ,so sometimes this relation lead us to come up with designs perfect for them from an aesthetic point of view and finishing quality and sometimes due to unknowledge and agressive client with this personality and his suggestions lead us also to something very bad for both of us , the client in this case not satisified and he bother the association entirely.
My advice , when you go to the doctor cause you complain from a desease you don't suggest your medicament , do the same with your interior designer that you feel comfortable with him.
Amir Wahib.

ABSOLUTELY HORRIBLE. They took twice as long as their estimate, then when the unit was finally delivered it was the wrong material, wrong color and some of the unit's main functions (pull out drawer) weren't included. NO QUALITY CONTROL WHAT SO EVER FROM THE GUYS ON 6TH AVENUE.

Well,just loged in to the site to do some internet shopping,and was shocked by some of the comments,about Furniture Design by Knossos.

Moved to New York from Miami on a long term Design Project, (nine months ago ),and had the pleasure to complete my work in time,thanks to Knossos and their ability to dictate,plan and execute what my client ask for, perfectly.

They were highly recomended to our firm, by one of the most prestige Architectural Design Firms in New York.

I took them on, as the exclusive Cabinet makers on a high seven figure renovation, that took place on a Fifth Ave. apt. which was recently purchaced by a Movie mogul.

George Despotopoulos,the owner of Knossos,and his staff,did all Shop Drawings,all Design and Material configurations,all measurments,planed all schedules,and,delivered and installed what they promised in time.

Quality of their work,was on a high end level,installation was done as per our instructions and aproved by both Client and General Contractor.
Their Supervisor visited the site and inspected all items installed,scheduled service calls,and im done and ready to go back home.

As far as prices go,well, i ll say this.General Contractor had a similar firm,pricing the same millwork project.
Their proposal had a price of 35% higher,plus a greater time of completion, by six weeks.
I went by Knossos to see,if they can shipp cabinetry to Miami,only to discover, that they have a new line of Italian made Kitchens,plus a new showroom that displays their cabinetry.
Great stuff,Thank you Guys.
Ps.Knossos is in the market for the past 31 years,i had to check them out, prior to contract award.

Like many of the people who have commented here, my experience with Knossos was absolutely horrible. They were incompetent, unprofessional, evasive and dishonest. It was shocking. I hired them for a fairly basic installation in my home. Over the course of four months they came to my house five times to install the finished product and they screwed it up every time. On multiple occasions they delivered pieces that were measured wrong and did not fit the space. Pieces were delivered that were made out of the wrong materials and made in a design style completely different than what we had signed off on. The installation of the pieces was sloppy and insecure. I had pieces literally hanging out of the wall. There was absolutely no accountability from anybody in the company. It was as if nobody had any idea what was going on or communicated with anybody else in the company and the only answers I was given were "I don't know" and "it's not my fault." The basic feeling I got was that once these guys had your money, they could care less about actually satisfying the customer, and just did not want to bothered. There was no sense of oversight, management, or pride in a job well done. I was made to feel like an unreasonable annoyance because I was demanding what I paid for. After four months of fighting with these people I gave up because I just didn't want to take the stress and aggravation of being involved with them any longer. After their final trip to my house, they left things in a complete state of disrepair. I had to hire another carpenter to modify and reinstall the Knossos pieces and repair the damage the Knossos laborers had done to my house. I really have no idea how a company like this is still in business.

I was referred to Knossos by a colleague. After reading the comments here, however, I was somewhat hesitant to hire them for my job. However, my experience thus far has been positive.

On speaking with Al, the designer/draftsman in their 6th Ave store, and on hearing his prices for my items, I decided to take a chance. The prices for custom spec'd bookcases, 6-drawer double dresser and queen-sized floating platform bed with drawers underneath were lower than stock items of similar style and construction from the likes of Crate and Barrel, Room and Board, and on par with the prices for much-lower-quality products from West Elm. They were also less than half the prices quoted to me by Manhattan Cabinetry on E 59th.

Al made some rough drawings based on the measurements I gave him and my requests. I had already done a lot of shopping for furniture so I was pretty knowledgeable about the specifications that I wanted. I think this is important if you're looking to buy custom - go in knowing what you want. He quoted a 4 week lead time and asked for a 50% deposit, which he took on credit card. The following day, he faxed me more detailed drawings and asked me to approve them, which I did.

In the 4th week, I called the factory and they told me they needed an extra week. The items arrived exactly 5 weeks after I ordered them. The final payment was paid via credit card on delivery. The items are exactly as requested. The workmanship seems fine. One of the adjustable bookcase shelves was a bit too wide, but the deliveryman sanded it down to fit. None of my items required installation per se, so I cannot comment on their abilities there. They did assemble the bed on site and it seems to have been well done.

For what is probably a pretty simple job, Knossos performed admirably, producing items as requested and in a reasonable time frame. For the price, I don't think you can do much better in NYC for custom pieces. I recommend them.

I had a very positive experience with Knossos. Al Hanpur handled all my orders and did the drawings beautifully. I am very satisfied with my new kitchen, bathroom, closet, and bed.

I would like to respectfully disagree with all the negative comments about Knossos. The gentlemen on 6th Avenue were very helpful and knowledgeable about my specific needs for a new kitchen. My kitchen was delivered and installed, and I am happy to report that everything came out EXACTLY as I imagined.

Kudos to this company. They make custom quality furniture, unlike the Lowe's and ready made furniture stores. I am recommending them to everybody I know.