apartment therapy changing the world, one room at a time


LA Good Question: Local Fan Repair Shops?

072108restorationfan01.jpg"Dear AT: I bought one of those really schmancy fans from Restoration Hardware about two summers ago, it finally froze up on me and now I can't find a local place to get it fixed. Restoration is no help either--they say send it to the factory. Does anyone in apartment therapy (LA) land know of a local (Los Feliz/Hollywood) fan repair shop (vs. AC or ceiling fan)?"

 
 

Anyone out there with some recommendations for Mahdi's dilemma? We think their best bet might be with a local electrician who can handle ceiling fans. It's getting warm again, so the sooner they get it fixed, the certainly the better!

Tags

Good Questions, fan repair

Related Links

Share

Comments (22)

This is going to sound weird but you might have success at a vacuum cleaner repair shop. I had a very old GE fan similar to the one pictured. I had it repaired at the local appliance shop which specializes in vacuums. If its newer you should be able to get it fixed at any appliance repair shop. You might also want to check your warranty the fan should last more than few years, call restoration hardware explain the problem see if they can fix it.
I love these fans the one I have was my grandmothers and it looks great in my office and functions flawlessly.

posted by Jahue on July 21st 2008 at 3:54pm
view Jahue's profile

I use to work for Restoration. You can go to a local appliance repair shop. They will be able to fix the motor. Good luck.

posted by rikki on July 21st 2008 at 6:04pm
view rikki's profile

Los Angeles Appliance Repair
http://www.precisionappliancerepair.net/
137 North Larchmont Boulevard
Los Angeles, CA 90004
(866) 876-3188

posted by Palmetto on July 21st 2008 at 6:06pm
view Palmetto's profile

Restoration Hardware is based upon CUSTOMER SERVICE. Shame on them for not being more responsive to your broken fan. They know these fans should last longer than 2 years. I would write the President of Restoration Hardware and get a new fan.

posted by wild-er on July 21st 2008 at 6:24pm
view wild-er's profile

I second what Jahue said - take it to a vacuum/sewing machine shop. I bet they could fix it in a jiffy...

posted by I Love Upstate on July 21st 2008 at 7:27pm
view I Love Upstate's profile

I used to work the return desk for a big retailer. If you came when i was behind the counter, this is what I'd do.

Go get a new fan in a box, same model, give you the new working one, put your broken one in the box, send it back to the factory with a 'defective' label on it. Done.

If my fancypants Allaire fan breaks (we have the same one), this is what I'll do. Buy a new one, keep the receipt. Clean the broken one we bought last year, stick it in the new box. The next day, take it back to Restoration, with receipt, get my money back. Done. I sure as hell expect more than 2 years out of a $145 fan.

Make it easy for the person behind the counter, all they (and their supervisor) care about, is a current receipt and the damn packaging.

posted by southof290 on July 21st 2008 at 11:44pm
view southof290's profile

but that would be return fraud...

posted by I Love Upstate on July 22nd 2008 at 4:41am
view I Love Upstate's profile

I would go back into restoration hardware and speak to the manager. Up until a few months ago, they had no return policy in place, so technically if you bought it a while ago, they should give you a new fan no questions asked... unless of course they don't carry them in store anymore.

posted by CGfromMN on July 22nd 2008 at 5:48am
view CGfromMN's profile

Southof290 - So are you the a$$ who put their old hairdryer in the box of a new one I bought from Target last weekend only to have to drive back and stand in line for 20 minutes to return it? Yeah, you suck.

posted by LilyC on July 22nd 2008 at 6:45am
view LilyC's profile

If they do still carry this model you are getting jerked around.

And actually if you DID buy it from restoration hardware thats not fraud... its making a rigid policy work for human reality.

I second, "all they (and their supervisor) care about, is a current receipt and the damn packaging". Get what you want w/o arguring and the clerk doesn't have to bend rules they don't have permission to bend.

posted by DahliaCactus on July 22nd 2008 at 6:49am
view DahliaCactus's profile

Hello
I don't know how handy you are or if this is even the issue, but you may want to try giving the fan a really thorough cleaning.

Here are some instructions here:
http://www.instructables.com/id/How-to-rejuvenate-a-box-fan/

posted by backyardbeans on July 22nd 2008 at 7:12am
view backyardbeans's profile

I've done exactly what Southof290 said, and agree with him/her and Dahlia. If you are clear that it does not work when you return the offending fan, it should not end up on the shelves again, so the only entity this affects is the company who now rightly has the bunk fan back in their hands where it belongs.

posted by amt230 on July 22nd 2008 at 10:05am
view amt230's profile

hey everyone!

I actually work for Restoration Hardware. I can promise you and everyone who has posted here that we will do whatever we can to make a customer happy.

Mahdi, if you still have your fan, please bring it to any Restoration Hardware in the LA area. I'll let them all know you are coming. We have similar fans in stock and will be more than happy to do an exchange. If you have a receipt handy, even better. no worries if you don't.

thanks!

posted by mavenjen on July 22nd 2008 at 11:47am
view mavenjen's profile

oh, and don't do the whole "buy a new one and swap it out" thing. that is just bad karma. we are a nice bunch and we'll take it without the box or receipt. :)

posted by mavenjen on July 22nd 2008 at 12:00pm
view mavenjen's profile

I had the same fan that I bought at R.H. last summer. It just stopped working recently, so my husband and I brought it into the local R.H. store without a receipt and asked to exchange it for one that was working. It was as simple as that. Whether you bought 2 years ago, or 2 days ago, it was an expensive fan, and they still sell them, so you should be able to exchange it.

posted by natalie1215 on July 22nd 2008 at 12:20pm
view natalie1215's profile

I'm going to try to return it to RH this weekend. I'll let you know if it works.

Thank you all for your suggestions.

posted by Mod-squad on August 8th 2008 at 8:55pm
view Mod-squad's profile

Restoration took it back and gave me a store credit as they were at of the fans this late into the summer season.

The boys at the La Cienega location were pissy about it--suggesting that I just needed to oil it, so I asked how to get into the unit and they were at a loss so they shut up and credited me.

Thanks for the suggestion ATLA-ers

posted by Mod-squad on September 15th 2008 at 8:15pm
view Mod-squad's profile

tottaly agree,appliance repair in los angeles
http://www.appliancemidwest.com
actually work for Restoration Hardware. I can promise you and everyone who has posted here that we will do whatever we can to make a customer happy.

posted by appliance tech on September 30th 2008 at 7:58pm
view appliance tech's profile

I had the same fan that I bought at R.H. last summer
http://www.appliancemidwest.com
I'm going to try to return it to RH this weekend

posted by appliance tech on September 30th 2008 at 8:06pm
view appliance tech's profile

Raleigh Appliance, Air Conditioning and Heating Repair
We are open 24 hours a day 7 days a week. We specialize in Major Appliance Repair Air Conditioning/ Heating Repair, Washer Repair, Dryer Repair, Refrigerator Repair, Stove Repair, Oven Repair, Dishwasher Repair and Disposal Repair. We service entire Raleigh County and our service call is free with the repair.

Call toll Free: 800-595-9405

http://www.appliancerepairsraleigh.com

Raleigh Appliance
Repair

posted by raleig22 on January 5th 2009 at 11:10pm
view raleig22's profile

Try this shop on Sunset www.wecoverla.com

posted by wecoverla on June 14th 2009 at 2:32am
view wecoverla's profile

Try this shop on Susnet
http://www.wecoverla.com

posted by wecoverla on June 14th 2009 at 2:35am
view wecoverla's profile

Feeds

RSS icon Los Angeles

+ City Feeds