apartment therapy changing the world, one room at a time

Just to compare, who are Smith & Noble's direct online competitors?

OMG their customer service is AWFUL.

I've repeatedly ordered swatches that never arrive. The phone order takers know next to nothing about their products. The web site is hard to use. And their sales are a bait and switch game.

Go theShadeStore.com instead.

Can someone identify that lovely chair and table in the picture?

I've had good experiences with them, although I agree their site is very buggy. I ordered shades for an entire house with perfect results, and most recently I ordered 6 roller shades for a different home. Each time the products arrived very quickly and were easy to install. I had a small problem with 2 of the shades (standard roll when I ordered them as reverse roll), and they offered to replace them. However, I suggested that I would rather live with the minor inconvenience and receive a discount than see my flawed shades hit the landfill, and they complied. I got $100 back. If you're placing a big order, it's well worth buying a discount code from someone on Ebay. I paid $3 for the code and saved $150.

That's a very good tip, farmhousemoderne! I've looked at their solar shades and haven't pulled the trigger yet because I want to do the window replacements FIRST, but I will keep that in mind.

Rick-

The chair is a Swedish classic, the Lamino chair, designed in 1955 by Yngve Ekstrom. It was recently voted by a Swedish audience as the best furniture design of the 20th century.

Farmhousemodern and kaanswfm, you can get those discount codes for s n for free!

There is an thread from AT:NY from several years ago with oodles of comments about how bad their customer service is: http://www.apartmenttherapy.com/ny/onlinecatalog-only/smith-noble-000698

I've personally ordered swatches several times and I was amazed at how fast they arrived. I think I will try them out for our next window treatment needs as their prices are competitive and they have more choices.

Thanks, Platypus.

I had a friend who used them for shades throughout her whole house. It was by far the worse retail experience she has ever had. They didn't put the order in correctly, the installer they sent didn't come the first time, the shades they originally ordered wouldn't work with her windows (despite her having checked on this before ordering), and they wouldn't refund her or take the shades back when this was discovered. The replacements chosen cost more than what was originally ordered, and the company refused to cover the extra cost, despite the snafu having been caused by them to begin with. It took many months, headaches, borderline tearful calls with customer service, and a lot of money before there were shades on the windows.

Thanks, Platypus. Then I am certain it is out of my price range! It certainly is beautiful.

I received a blue shade when it was supposed to be ivory. That's S N service in a nutshell.