Luxurychair.com Bummer!

Our upstairs neighbors at our new office are renovating and subsequently have been reading the blog. They just sent this in. It's about Luxurychair.com, which we haven't covered yet. It seems to be a great resource for those high priced task chairs everyone wants, so consider this report a grain of salt.

Dear AT,

Just wanted to alert you to a horrible shopping experience we've had with Luxurychair.com. Given that many of your readers are furniture geeks like us, they might find this useful.

Our office was in need of two more Eames Aluminum Group Management chairs (black leather). We did some research online looking at pricing and availability. We came across a company called Luxurychair.com that was offering an amazing deal. These chairs typically retail for $1,200 but they were offering them for the amazing price of $774. .....

Prior to purchasing from luxurychair.com, we were assured by Jenny (their friendly salesperson) that we were purchasing brand new, authentic Herman Miller Eames Aluminum Group Management Chairs (in black leather). She assured me they were in stock and would ship soon after we placed our order.

Why were they offering such amazing prices?....

She said they sold in such extreme volume that they're able to offer them at these reduced prices.

On October 20th, immediately after placing our order, our credit card was charged for the two chairs ($1,548.00). Despite assurances they would ship right away, it took them 16 days (and several follow-up phone calls and emails) to ship just one of the chairs. This past Monday, November 7, we received the first of the two chairs. To our dismay, the chair was an unauthentic counterfeit with several significant differences in both appearance and construction from the authentic Herman Miller chair (and it was clearly different than the photo listed on their web site, which is an authentic Herman Miller chair). While the counterfeit chair might look authentic to the average person, here's exactly how it differs from the originals:

· Different (cheaper looking) black leather used on counterfeit chair (it might be vinyl, not sure).
· Counterfeit chair has stitched leather---our authorized chairs are not stitched.
· Adjustment lever on the counterfeit is clearly different than ours and is located on the front (should be on the back of chair).
· Sizing is slightly different (with counterfeit chair being narrower on top).
· Base construction of the counterfeit is clearly different from our Eames chairs.
· Counterfeit arms are slightly different in shape and build.
· There were no corresponding Herman Miller certificates with these chairs and no warranty information (these came with our other chairs).

Immediately after receiving the counterfeit chair, I spoke with Levi Cohen (owner of Luxurychair.com) who informed me there must have been a ‘mix-up.’ Mr. Cohen told me he would send the authentic chairs right away. That same day, we shipped back the counterfeit chair (which was no small feat given that our building's elevator is out and we're on the sixth floor). After several unanswered calls and emails to Luxurychair.com, I finally got a hold of Mr. Cohen who today (11/6/05) told me the authentic Herman Miller chairs were conveniently "unavailable." This was interesting as I had a friend call luxurychair.com yesterday afternoon who was assured the chairs were authentic AND in stock ready to ship. After bringing this to Mr. Cohen's attention, they have since posted a notice on their site that they're out-of-stock? Hmm...

I am awaiting a full credit to my credit card, which they have promised will occur in the next 24 hours. I'll let you know if this doesn't go through. Regardless, I can't believe the blatant fraud and deception with which Luxurychair.com and Mr. Cohen attempt to sell their merchandise.

How odd is it that they 'accidentally' shipped me a counterfeit chair! If the price is too good to be true, it probably is (we've learned our lesson).

Travis

Comments (5)

Regarding the comment - "The number you posted of your attorney is a plumbing supply Company."

Your a moron. If you called the number you would clearly hear its the very attorney the guy posted.

- obviously a luxurychair.com reply.

Mendy is a Rabbi. Rabbi is simply a rabbinical teacher. That doesn't mean because he is a rabbi, he is a sinless person. Mendy felig is a dirty @#$%!@# and gives a bad name to Jewish people. Rabbi's dont follow the same "sinless" and celibate life catholic/ christian clergy follow. There is no certification process.

Regarding luxurychair.com's business practices, regardless of all these posts, there is one thing that is very true and should be reported immediately to the appropriate parties:

They are non-PCI, non VISA-CISP and non MasterCard-SDP compliant.

This means, they capture and store credit card information unsecurely and against all credit card, financial, SAS and federal guidelines!

As our friend said above,

Happy Hunting!

While I do not get upset often, this is a rare case. My anger is directed to one company. So, I am going to tell my story.

Last year, in the beginning of September, I started to look for a Herman Miller chair, online. While the retail price for these chairs was about $1,000, I went to the internet to find a cheaper one. To my luck, I found a website, www.luxuarychairs.com, which was selling these chairs for around $700. Well, like any other internet related dealer, there is a risk. I took that risk for the deal.

I placed an order for this chair, which they claimed was in-stock at the time of purchase. Several weeks go by with no word regarding confirmation or order status. Then a month even 2 months. I called my credit card company to hold payments and issue a complaint about this company. After issuing the complaint, low and behold a chair arrives at my door. Happy days...of course, this follows up with poor workmanship, and a broken, re-furbished product, after information on the website clearly says, "new"!

After a week, the chair seat falls off the chair while I sit down on it. I am not a big person, I am not overweight, I am average by all standards. This chair was a piece of junk, which should never have been sold. After an attempt to fix the problem myself, almost 4 hours, and a day of drying time for a 2-part steel glue, this seat is not salvageable.

So, with a minor annoyance, I contact the customer service representative of this company, who suggested that I send the seat to them for replacement, which I gladly agreed too. After weeks of waiting for a replacement seat, and no contact from customer service, I gave up. Several emails later, a half-dozen calls to an answering machine, and even calls to my credit card company again, nothing was done.

There was one final ray of hope, when all was lost, I spoke to a gentleman who informed me to email customer service, and he will guarantee me a response.

The email I sent and his response:

Dear Customer,

We are sorry to hear you are unsatisfied with your chair and are requesting a refund. We will expect the other parts of your chair and when all parts are delivered to our facility we will begin the process of issuing a refund.
The shipping address is:

Luxury Chair
Attn: Shipping Dept
14B 53rd St, 3rd Floor
Brooklyn, NY 11232

Should you have any questions, please do not hesitate to contact at the numbers below.

The Team at Luxurychair.com
T. 1 (877) 647 8944
F. 1 (718) 953 1221
E-mail. customerservice@luxurychair.com
Online. www.Luxurychair.com

-------- Original Message --------
Subject: Chair Return
From: "Sidney-Work"
Date: Mon, March 05, 2007 1:56 pm
To:
Cc:

To Whom It May Concern:

On February 22, 2007, I had sent back to your company the broken seat from
my order, Number xxxx. This is one of many problems I have encountered
regarding this order, and the overall customer service from your company. I
am seeking to return the remainder of the chair, less what was already sent,
to you for a refund. The original order started in late last year, and
through a varied of delays, and problems, I have decided that I do not want
this item. Please inform me of the actions required to return the rest of
the chair to your company for a refund. You can contact me via email at:
Sidney@chickkaro.com or by phone at (xxx) xxx-xxxx.

If I do not hear from someone at customer service regarding this email or
what actions to take by 5:00 PM on Thursday, March 8, 2007, then I will ship
the chair directly to the attention of customer service, at the address
posted on the website. In addition, I will contact my credit card company,
and file a complaint, request a refund of the money spent. I am not looking
to create any issues or problems for either your company or myself, but
would like to just end this simple transaction.

Thank you for your time and attention,

Well, a response, send them the remainder of the chair and get a refund. Success! Well, the following day, I ship the remainder of the chair to the company, including a copy of the email, and all the other back-up regarding this purchase. They received the chair on March 13, 2007, which happens to be after their policy regarding a refund for defective or returned products. So, the promise of a refund was denied and revoked. And now, after several calls regarding them receiving this returned chair, I am on a priority list to receive another defective, like-new, open boxed chair from Luxuarychairs.com

Oh, for those who are wondering, to ship the chair back for a refund, cost about $300, which is nearly half the price of the original purchase. I could have gotten a new chair from a licensed dealer locally for less money and time than Luxuarychairs.com.

Has anyone else noticed that Levi is an anagram of Evil?

I'd say he was Satan himself but, at least Satan delivers on HIS promises.

Has anyone else noticed that Levi is an anagram of Evil?

I'd say he was Satan himself but, at least Satan delivers on HIS promises!

Both names Mendy, & Fellig or common names I highly doubt a miami rabbi who is famous enough to appear in google search results has time to sell chairs.