Missed Connection Bed? Good Questions

Q: Perhaps the Apartment Therapy community can help me with this "missed connection.": I can't quite remember where I first saw you but you've been on my mind ever since. Rugged and handsome yet at the same time soft and feminine. I can't help but think about how attractive you would be dressed up in my ivory pin-tuck duvet...

...I see your photograph from time to time but it is never accompanied with any of your information. I would love to make you the star of my bedroom but I fear you may be out of my league.

Sent by Bree

Editor - Help Bree reconnect with the bed of her dreams?

Got a good question you'd like answered? Send your queries and a photo or two illustrating your question, and we'll see if the Apartment Therapy LA team or our readers can help answer your question.

Comments (13)

wow. it's gorgeous!....i want one...but probably cant afford it either.

i'm in love with it too....was ready to buy it (despite the 2nd job i would have to take to pay for it)...but then i did a search for "reviews" for viva terra....and well...you'll see what I mean...

this is a beautiful bed at a decent price; however, as Bravo suggested I did a search on google and read a lot of bad reviews of viva terra written by some really angry customers. beautiful stuff but evidently very, very poor customer service. can anyone here verify this?

You could mimic this look pretty cheaply with a fancy-cut flat slab of wood. A carpenter could dupe the design with a jigsaw and add some legs. Then you could stain it yourself and attach with bolts to a bed frame. It won't have the same presence as the full bed, but the major focal point will be there.

http://inspiredroomdesign.com

I have ordered two items from VivaTerra: a succulent wreath, and a set of misprint words (eat & drink). I had wonderful customer service with both. The wreath was a gift, and was delivered within the time frame they stated. And, when I received the misprint words, both an 'r' and a 't' were missing from the bunch. I called customer service, and she immediately set up a replacement order (for the two letters). The rep. said it would take a couple of weeks for all of the processing, etc; but I ended up getting the letters 7 days later. Prices seem too high for a lot of the items, but the stuff is cool beans.

I also like farmhousemoderne's suggestion of having one made. I can see that being a cheaper, and perhaps more fun option, as it would allow room for customization.

You guys are awesome. 1700 really is out of my league at this point but the custom made one might be an option.

Thank you so much.

full disclosure, I am the senior merchant at VivaTerra, but I can assure you, you will receive nothing but the best service when it comes to this bed. It's made by the most attentive, hard-working artisan in LA and I can't tell you how many times he has gone above and beyond to make sure the customer is perfectly happy. He's made custom color changes when the stain didn't match other furniture as expected and he's even driven to customers houses to help them set up the bed (if you're in the LA area you're set!). This is not a customized bed, so I don't mean to give you that impression - but these are just examples of his dedication to 100% customer satisfaction.
As for other complaints - customer service is a very hard nut to crack. We are constantly reviewing and improving on our service. And it's great to hear that beckyjo had a good experience.
And yes, the bed is on sale until Sept. 30th so you've got 8 days left! thanks, susan

thanks susandon for writing in. will keep this in mind & will now consider ordering from vivaterra in the future!

I know this question has been answered but I just saw it (or something very similar) at the store in the Sunset Junction called Living Room.

He's got a lot of great vintage pieces also! Worth the trip!

I have been coveting the Gustavian bed for over a year now and finally splurged to get my dream bed. I FULLY expected to wait 8 weeks for the delivery based on all the bad reviews of this company and b/c the website states it is a 4-8 week lead time. Today, just 21 days later, my bed was delivered. I couldn't be happier!! It is a great looking bed and there are no problems. The delivery guys were awesome!! Their customer service does need some improvement. The people I spoke with were always pleasant but they really don't know enough to be the ones dealing with all the issues. The reason I say this is b/c after I rec'd an email stating my bed had shipped, I called customer service to find out the name of the trucking company who would be delivering my bed and they didn't know. In my opinion, this just isn't good customer service. You should know who the trucking company is and you should be able to tell your customers this information. Now that I know who delivers for them, I am willing to bet they wouldn't mind answering questions from a VivaTerra customer service rep who may need to call upon them for shipment status from time to time. Customers would appreciate the extra effort on your side and maybe you guys could turn the bad reviews around. In a nutshell, yes I was hesitant to place such an expensive order with a company with so many bad reviews but I have to say that I am very glad I took the leap of faith to do so. I will be ordering from them again.