apartment therapy changing the world, one room at a time

Not sure why you've reviewed this again...as the shop is kind of same old same old. I guess you're just giving this shop and extra publicity boost, for whatever it's worth.

I really think this shop is horrible. I love many of the things that it sells (and have bought a few things there) but the people are incredibly rude and snobby. I am not particularly sensitive to rude sales people - I shop all over the world. But I have never experienced such rudeness. It's strange, because it's not like the shop is in SoHo. It's supposedly a neighborhood-type spot. But the workers in this store are extremely condescending and not at all helpful. I was once browsing and made the cardinal mistake of pulling a quilt from the middle of one of their oh-so-chic stacks. The sales person rushed over and scolded me! "What are you doing?" she said, hurrying to tidy the slightly imperfect stack. "Ask me if you want to see something!" But at the same time, she had been ignoring me until I made a move for the quilt.

Dang! It isn't fine jewelry. It's bedding! I think it's important to get a sense of the texture/feel of something you're going to sleep on. It's thus important to touch it. The store is so bloody magazine-shoot ready that they are shooing off customers who are simply trying to check out the goods and, yes, buy them. I will never return. And I advise you not to either.

I could not agree with boerumlady's comment any more than I do. I'm happy to know I'm not the only one.

That said, I love the Layla's goods, but the owner is so rude, she verges on hostile. I work with antique textiles and have tried twice to ask her about some of the designs in her textiles that clearly come from earlier sources; she was dismissive and seemed to think I was not worth talking to. Even after this I bought several items at Layla from a very nice saleswoman (the owner was out that day, I guess). I returned on a very snowy day in late December to do a little Christmas shopping. I wiped my boots off as best I could, but I guess they left a little water on the floor. The owner shadowed me, standing a foot behind me, wiping up the water with a paper towel. I left, and I'll never go back. There are other places to get Indian textile imports.

I had posted a comment on AT's original posting on Layla--and I wrote about my less-than-pleasant shopping experiences at Layla. I decided to try again--I REALLY want to like shopping there (in fact, I even went against my will and actually purchased a pair of pillowcases there because I loved them)...but you know what, the staff is still completely rude. I don't get it--it really is baffling to me. The thing that really gets me is that they treat ALL customers like this (all my friends in the hood have experienced the same thing). I guess I learned my lesson--I have a great pair of pillowcases, but a bad taste in my mouth that hasn't been erased. Shame, really.