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I've read a lot of negative reviews of west elm rugs. Are they really that bad?

I can't speak personally to the quality of West Elm rugs, but a coworker of mine just had an interesting experience. He had purchase a white, shaggy rug from them about a year ago, and since then it has been shedding like crazy. He went in to the Chelsea store last week to complain about it, and they told him that his rug is no longer stocked due to the large number of complaints. They also told him he could bring it in to exchange it for a newer white rug that they offer as a replacement -- which he did without a problem.

The jury's still out on whether the new rug will hold up, but I thought I'd mention this in case anyone else has been having the same issues with shedding.

These rugs look like the Black Flag bars on acid if you ask me.

The West Elm color scheme is just awful.

Just because they are shaped the same does not mean they are comparable.

The West Elm rugs always looked good to me online but I have never seen them in person. Some other contemporary rugs to consider are from BoldRugs.com.