- Location: online only
- Website: angieslist.com
Angie's List covers 30 cities (including San Francisco, San Jose, Portland, and Seattle) in 48 states. More than 350,000 members write reports about the home improvement contractors they've hired. They grade the companies -- providers range from roofers to air duct cleaners to mortgage companies and custom-made furniture -- on price, quality, responsiveness, punctuality, and professionalism. Angie's List then evaluates the reports before they're posted on the site to make sure that they're unbiased.
Members describe their project and add detailed information, both good and bad. (The website gives a true example of a member catching a contractor sniffing the shoes in a closet.)
Companies can't pay to be on Angie's List, or put themselves on the list. They can, however, respond to negative reports.
Angie's List also offers a dispute resolution service, discounts to members, and a monthly magazine with tips about how to take care of your home and how to work with contractors. Right now a one-year membership is free, but in a few months that offer will expire and a monthly membership will be $5.95 (or $51 for an annual membership).
Have you used Angie's List? Leave a comment below. . .