The Geek Squad

The Geek Squad

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Maxwell Ryan
Oct 13, 2004

Help is on the way. We heard about the Geek Squad last year: a rag tag group of computer nuts in the Twin Cities who drove around in old beat up cars (with "Geek Squad" spray painted on the sides) fixing every and any computer problem that people called them about.

They have grown.

A good, off beat idea like that is never left alone, and it looks like VENTURE CAPITAL has stepped in, which is good for us. Now spreading all over the county in association with Best Buy, The Geek Squad is offering the same highly competent, wacky help that everyone needs: computer help. Here's what one reader has said:

I had great luck with the Geek Squad! You can either leave your computer there at the store, or opt to have an actual Agent come to your home.

My Geek Agent came over, dealt with the problems and left my computer as good as new.

The only issue I had with them was that it took signficiantly longer then the estimate I had been given. (Almost 4hrs. vs. 1 hr. estimate). You don't pay by the hour, so I wasn't that upset about it.

True enough. The Geek Squad offers help on the phone first and then will steer you to the best solution: an agent visiting your home, store repair, or simply phone support. Home visits charge a minimum of $129 and then go by the issue (not the hour), whereas phone support has two levels:

1. small problems, tune ups, email issues - $29.99
2. bigger problems, operating system issues, viruses - $79.99

If they prove to be as good as they sound, we may all be saved. (Thanks, Marie!) MGR

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