IBOUGHT one sterns and foster mattress sunk in after a few months got a replacement supposed to be comparable have not had it to long and not supportive either sinks in also have not called yet but believe me I will and when I do I will complain a lot they did not even follow up with us to see if we were satisfied with the replacement so I sure would not recommend them and if I dont get any satisfaction will have to go to our tv station for complaints

thanks for taking my info

In a word, garbage. Save yourself years of headaches and sleepless nights and buy ANYTHING else. Buy a plank to sleep on. At least you'll have some support for your back.

We paid almost $2000 for our Stearns & Foster Worth Avenue king mattress (Worthless Avenue is a much more fitting name). It has huge body impressions that the genius technicians call "normal". Is it normal to sleep with a gigantic hump in the middle of the bed? Is it normal to roll off the bed because it's so slanted from the center? Is it normal to wake up so stiff you can’t even get up because your back is out of alignment from sleeping in a giant pothole? I have been in a battle with Cardi's Furniture for over a year about this mattress and they have finally agreed to give me back a 75% credit of the cost. That's better, but I should get it all back in cash for the BS we've put up with for so long.

One of the sales people at Cardi's told me that they no longer sell the S&F line because of known defects. But that doesn't stop Cardi's management from fighting me every step of the way to replace an obviously unsupportive, sagging lump of a mattress. My husband & I are buying a new mattress and plan to contact an attorney to pursue a case against both Cardi's and Stearns & Foster for false advertising and failing to live up to their stated warranty.

STAY AWAY FROM STEARNS & FOSTER!!!!

Who would've thought that S&F would sell defective material to their customers who are paying mega-bucks to keep their company alive?

I purchased the Stearn & Foster Monet (FIRM) mattress this past January, 2007 and I've experienced the sink hole that everyone is talking about in the middle of the mattress. I've tried to rotate it thinking that might solve it's problem...to no avail though. I've contacted their customer service (Naperville, IL) and they will be having someone come by within a week. In addition, they were completely hesitant about the procedures that are actually done for a replacement.

It's sad that I sleep better on my daughter's bed...and I bought her mattress from Wicke's Furnture for only a couple hundred bucks...it's much firmer than mine, which cost me Thousands!!!

Has anyone reported this company to the BBB? This is a complete crime for a company to be raking in millions in sales and not have the obligation to follow thru on their warranty.

We need to take action against this mattreess company and any store who knowingly is selling their products to earn commission and sales! What can we do to have these stores stop selling these defective merchandise and encouraging Stearns & Foster stay in business and not cater to it's paying customers? It's ironic that we have to call "Customer Service" when we aren't receiving any service of any kind!

DO NOT buy any Stearns & Foster Mattresses!!!

Stearns and Foster matresses used be really great matresses. The reason why they sink in, is because they have been using memory foam in their matresses for the last 10 years. I've been sleeping on Stearns and Foster for 30 years and never had a problem until I bought a new one this year. I had a feeling they were making them differently and sure enough they are. They used to make them with all latex. in the last 4 months I have taken back 4 matresses by S & F because they sink in and they keep telling me at the store that they're supposed to sink in and that it's supposed to conform to your body. I went to Matress World in Michigan they showed me the difference between latex and memory foam. Latex springs right away when you put your finger on it and memory foam takes longer to spring back. They ruined what was once a perfect matress. They need to go back to the way they used to make them! Even the firm matress by S & F sinks in.

Wow. We just tried out several mattresses in stores today and were immediately hooked on the Stearns and Foster Silver Dream. Andy even decided we should just go for the Cal. King set instead of simply replacing our current Queen sized mattress. Thank God he let me come home and do some research first, because I found all these terrible stories within 5 mins. You guys just saved us $4500, and we are a young couple looking to purchase a home soon too, so 4500 is a lot for us. I know we would have immediately experienced the impressions. He is 6'5 215 and I am 5'11 160. Neither of us are small people--prime target for some serious indentations. I think after what I am reading and what we are currently experiencing with our mattress now, the main problem is the pillow top, in any mattress. If anyone has had a good experience with another mattress brand, I'm all ears. Because we are dragging out my old full sized bed from the guest room until we find something better, and I dont know how long I can stand our legs hanging off the end of it.

Same here. First time buyer of a Stearns & Foster mattress. Based on the reputation I thought it was worth a try. After 5 weeks, my whole 130 lbs. is creating a dip in the side I sleep on and we purchased a firm mattres with the strong coils. This mattress will be going back to the store.

I bought a silverdream 4 years ago. It required replacement due to sagging within 1 year. I developed significant back pain.

Now it is 3 years later and I went in for an MRI after developing excruciating back pain. You'd think I'd know better- its the damn bed! I sleep in a hole.. what did I expect? I thought I had a spinal column tumor.

Now the game begins. Will I get it replaced again? Will the purchase site (a big retailer) try to avoid coverage? We shall see.

Is there a non-memory foam newer version? I will not accept an exact replacement again. The absolute agony I have experienced will take probably weeks of sleeping on a different bed to resolve this but I'm feeling better already.

DO NOT BUY A PILLOWTOP BED FROM STEARNS AND FOSTER OR YOU WILL SUFFER THE SAME FATE.

My wife and I purchased a Stearns & Foster Rose Castle king size no flip pillow top mattress on August 20, 2005 from the Mattress Firm in Houston, Texas and now it has sinkholes on both sides. In late June of 2007 I started having back problems that seem to come from who knows where? After many moths of all kinds of pain and numbness in my neck, arms, hands, legs, feet, chest and back...After many test, MRI's and months of physical therapy they have concluded that I have at least four disk two in my neck and two in my lower back that are bad. On Friday the 29th of February 2008 I had spinal surgery on my neck that in my opinion is the worst kind of surgery possible. We asked ourselves the doctors and the surgeons, what is the cause of this??? Now my wife whom never even takes even an aspirin is having back and neck trouble and is now taking pain and muscle relaxers! Who or what is to blame??? But wait, I have a really good idea of the cause considering we never had this kind of problems before we bought that nightmare of a bed! I'm really not sure what to do but having kids of all ages and not being able to work or even drive, there has to be an answer. I’m someone who loves to work, fish, hunt and really stay busy and now all I can do is stair at the four walls in whatever room I’m in at home and sleep on the floor. I called Stearns & Foster today and Mary Cooke tells me that they can’t help me to go back to the people at Mattress Firm who sold it to us, one small problem, when they sold us the bed they put on the receipt that all sales are final and any warranty issues that may come up, Stearns & Foster would support with us directly for ten years from the date of purchase as long as we purchased the mattress protector from Mattress Firm to keep from voiding the warranty from any spills or stains.
The Warranty card that was given to us that day states:
ALL STEARNS & FOSTER BEDS CARRY THE SAME WARRANTY.
THE TOTAL LIMITED WARRANTY PERIOD IS 10 YEARS. THE PERIOD FOR REPAIR OR REPLACEMENT AT NO CHARGE IS 10 YEARS, EXCEPT FOR TRANSPORTATION COST. YOUR PURCHASE IS ESTABLISHED FROM THE DATE OF YOUR RECIEPT.
The really stickler to the warranty card is below that is!!!
Congratulations
Congratulations
On your choice of a
Stearns & Foster sleep set.
You have selected the finest,
Most luxurious bedding made today. Enjoy
S&F
You Deserve a Stearns & Foster Mattress

The Mattress Firm sells the beds like this to trick buyers into defective junk!!!
Oh” By the way Sealy bought out Stearns & Foster a few years back and is riding on the coattails of there name and selling junk so they can make a big profits!!!!
All three of these companies’s need to be held accountable for the negligence!!!
A lawyer with some real desire to make a name for him/herself, plus a large some of money should get together with the many people that are victim’s of these corporate thieves and help them get restitution for the wrong doing that they are getting away with everyday for years. Please let know what you think. Kevin~

Same story--bought the top of the line from the Bay in Canada - 55% off of the inflated price of $6800. What I notice is that in the winter the memory foam is hard and bulky and it disappears in the summer. The sink hole disappeared when I went into the hospital and was not in my own bed for several weeks. Got the same line- rotate the mattress-- try moving one of these things!

When you guys in the US file a class action suit, don't forget your friends in Canada.

I have inflated my air mattress and am sleeping on that as the Stearns and Foster is a complete and total disaster.

I purchased a very expensive S&F mattress set 18 months ago. At the time of purchase I explicity expressed that I was seaching for a mattress that did not contain memory foam as I was warned by others how "hot" memory foam could be. The salesperson at Macy's stated emphatically that this S&F mattress did not contain ANY memory foam. I even contacted the company via email and they confirmed that the mattress did not contain ANY memory foam. Well, this is the mattress from HELL. I wake up so hot in the middle of the night I am sleepless and miserable. I am sure both these people lied to me about the content of this mattress.
BTW: We have "pits" in the bed already too!

I sure wish I read this page before I bought my second S&F mattress. The one bought 14 years ago (before Sealy purchased S&F) was fab. We bought Monet's Garden 2 1/2 years ago and have the same issues as listed above - body indenations, rolling out of "pits" My husband and I get horrible sleep! At least I travel for work and get a good nights sleep at the fairfield inn - oh the irony. We had Rayco come out & check the warraty- what a joke!

'm up for a class action!!!

DON'T BY A S&F OR SEALY!

I CAN NOT FIND ANOTHER WORD TO DESCRIBE MY S&F MATTRESS OTHER THAN HAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAATEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!

I BOUGHT A S&F "ENGLISH MEADOW" AND I END UP ON THE COUCH! TOTAL NIGHTMARE!! CAN'T TAKE THE ROLLING ON MY HUSBAND ANYMORE DURING THE NIGHT!

AFTER READING ALL THIS I FELL MUCH WORST... LOST 2,000.00 DOLLARS!RIDICULOUS!!!

We slept at Borgata Hotel in AC the other day and I fell in love with their mattress.A Sealy one. Please if someone has any comments on the Borgata mattress let me know.

Thank you so much!
Renata

I have slept on the Borgata bed in AC and also fell in love with it. We decided to order the bed since we knew we slept great on it (have been to Borgata many, many times). I was told in 6/08 that they were now selling the Water Club beds instead of the Borgata beds which would be even better - WRONG! They are also non-flipable which means I can only shift if around. I have had the bed since 6/08 and there are deep indentations where we sleep - we are not big people! It was great for the first 2-3 months. It feels like sleeping in a pit and my back is killing me - the reason we got the new bed in the first place! I have a claim in with Sealy. I have since slept a few times at the Borgata - that is the bed I want!

sue d - Expericing the same exact situation here, purchased mine in 1/09 - great the first couple of months after that it has been painful. I haven't started the claim process yet - if you can please direct me as to what the process entails. Same here, I have slept at the Borgata several times and the bed I have is not the bed used there.

I purchased a Stearns & Foster latex foam bed 2 years ago
and it's already sagging 3/4". I weigh only 108 pounds.
In a few more years it will probably reach the required sag depth of 1 1/2 inches which the warranty says is necessary before they will send an inspector.

I would never buy a Stearns and Foster mattress again!

My family always purchased no-name latex beds, had them
for 25 years and the mattresses never sagged. The quality of mattresses today is despicable. These companies
keep adding features and height just to up the prices.
Too bad the quality is worsening.

I too purchased a Stearns & Foster bed for $2,000 at a furniture store 4 years ago. It is a piece of junk. I can't flip it. I have deep body impressions where my partner and I sleep. It doesn't support my back or neck. It's to soft and hard at the same time. I stay up late at night so I don't have to go to bed. I hate my mattress!