We covered the Brodwax T-5 fixture back in 2006 and shared them again when we used them at home. Well, our installation was three years ago and we just had our first bulb burn out. Or so we thought...
When we opened up the fixture to replace the bulb, we found that the fixture itself was not working. The bulb was fine. One call to Brodwax customer service and a quick email of our original invoice and the company offered a replacement of the fixture. Even after three years, Brodwax backed their product and helped us replace it without a run-around or excuses. By the day after discovery of the faulty fixture, we were up and running again.
We've become so accustomed to terrible customer service from so many other companies that it was a real breath of fresh air to find Brodwax standing behind their product. As an added bonus, it turns out that the manufacturer of the T5 fixture has a warehouse in Queens. So if you want to save on shipping, inquire about picking up your order locally, directly from the warehouse. See the T5 fixture and other quality offerings at Brodwax Lighting.
Please share your customer service experiences with other Apartment Therapy readers below!