The recent Good Question: How Many Times Does a Fellow Have to Return a Table?!? made me think about returns and return policies. A generous return policy encourages us to buy more freely, but how often does that return end up being incredibly frustrating or even impossible?
- What's the last thing you returned? (Bonus points for home-related items)
- How long after purchase did you return it?
- Did you receive a refund or store credit?
- If you bought it online, did you have to pay return shipping?
- Did you have to print a return shipping label and/or schedule a pick-up?
- Was one return/exchange enough to take care of the issue, or did it take multiple attempts?
I'll start us out: the last household item I returned was a set of Nate Berkus sheets from Target. In the store they looked deliciously, slightly obnoxiously, vaguely neon lemon yellow, and I fell in love with them. They were light yet edgy, and perfectly matched the photo of San Francisco street art that hangs above the bed. In natural light, however, they were simply yellow: baby chick, easter egg, soft and sweet pastel yellow. Target accepts returns for 90 days, and luckily I found myself in a town with a Target again within that deadline. I had my receipt, the money went back onto my card, and I was on my merry way, if slightly less merry than if I had an awesome set of sheets.
How did your last return play out? Tell all! (and feel free to rant if need be!)