It's really funny that people complain about Z-Gallerie copying styles from designers and retailers. Z Gallerie doesn't make any of it, they just sell it. Someone else is copying it and making it at a smaller price based on quality and quantity.

But as someone who has worked for Z Gallerie, I can say that yes, the Customer service department sucks. The delivery system is set up to be automated. So when something goes wrong (i.e. someone grabs the wrong size slats for your bed, or a delivery from a manufacturer doesn't get to the wherehouse on time) it gets pretty hard to sort it out. Because of this I would personaly recommend that you do not order furniture unless you live very near a store.

hmm.. glad i found this site, i used to work for z gallerie for over 7 years until 2007. i remember when i first rediscovered z gallerie back in 2000, at the old beverly center location, i had last seen the store as the old small art gallery at a southern calif mall and had thought it had died as do many establishments these days. i fell in love instantly with the look and its merchandise. the next year i found myself looking for a job and found they were hiring, i thought i had found the last job i would ever have... like one of the lines of a current top 40 song, "becareful what you wish for". i started as an associate manager, then assistant and finally store manager. i'm actually torn as to what to write as it can all be viewed as just my perception of the company but here we go.. yes their customer service dept can seem very incompetent, it just depends on who you talk too. they have a motto of "wow'ing" thier guest but even as a manager i would run into customer service agents who would say they would call you back and then wouldnt. i wont begin to go into how much of my day would be wasted trying to help guest with their complaints, it was beyond frustrating. i would have guest tell me they had called customer service themselves and even ask for the customer service manager but were'nt allowed to speak to him and were given the run around. yes it is seems true he is like the wizard of oz... lol. when in fact from my dealings with him he does seem to care. to wrap this all up in my perception z gallerie is seems to be caught in the a gap. its still a private company with owners who truly do care but in many ways it is run like a small mom and pop store, alot of their systems are out of date, ie.they didnt get their furniture online till just a couple of years ago, yikes, what a headache that used to be when guest would ask about it. thought, like all other companies z gallerie is run by "people", people who tell you to trust them they have your best interest at heart but in the end stab you in the back to further their own intrest... for anyone who has issues with the z gallerie here are a few tips on how to get resolution. 1. always ask to speak to a manager, this used to make me nuts but hey i'm not there anymore.. write the managers name down. they should tell you depending on the issue they will take care of it or will get back to you with in 72 hours. remember if it is a furniture issue they will need to contact customer service. 2. be resonable. yeah yeah like i wrote above its all perception. but if you go at them with an attitude you are less likely to get anywhere. i went way out of my way to those who were calm and could tell me what they needed briefly. if more then 72 hours passes and no one has gotten back to you, call back ask what the status of your issue is, there does seem to be alot of its not my job going on there. if another 72 hours passes and still no resolution is at hand i would suggest two things call and ask for the district managers name and number and also write an email to customer service, include your receipt information. ie. store location. for furniture. sales order number, that is at the upper left hand of your receipt and a brief description of what the issue is. these go straight to the director of stores and it makes her livid to get these. you should'nt have to go further. if you skip the above and go straight to the dm and director you will still have to wait...

Z Gallerie should remove the words "customer service" from any and all of their content. It is an oxymoron. I've been dealing with the Boca Raton, FL store for the last three months on a $1500 table. I should have cancelled the order as soon as "we" called "them" 3 weeks after our approximate delivery date and they told me it was backordered. Since then it has been one bad turn after another. The sale has been saved three times, by me! No one from the local store, on up to the Regional Manager has made any effort to save the sale nor accommodate me in any way. This is the most nonchalant, non caring, non interested group of people I have ever dealt with in retail. Apparently this store doesn't know that Z Gallerie recently closed 29 stores and they all think they're indispensible. If customer service was as bad at those closed stores it's no wonder. I won't bore you with all the details of what went wrong, but I will tell you that returning the darn thing has not been any better and it's still in my garage taking up valuable space.

I have two of the Z Gallerie mirror nightstands for sale if anyone is interested. The are in excellent condition. I bought them before I met my fiance and he doesn't like the style, so I am trying to get rid of them.

I am located in Manhattan. Email me if interested:
katefore{@}gmail.com

I've experienced nothing but great service at the Z Gallerie in Atlanta, GA, but then again, I've happened to deal with the same store rep every time I'm there. Her name is Nicole, and she has gone above and beyond for my husband and me everytime we're in there. Most recently she helped us score the Mammoth Sofa (most comfortable couch in the world - if you've sat on it, you know what I mean) for a whopping 50% off (they were getting rid of their floor model). I guess each store is different, and each associate is, as well, but my experiences have always been fantastic in ATL.