Are "Service Windows" Getting Longer?

Are "Service Windows" Getting Longer?

Janel Laban
Jul 18, 2011

I have an electrician coming out to give a quote for potential work for my condo association on Thursday; he asked for a 5 hour window, which, ok, done. I just spoke to a friend who is having internet connection issues and he just got an 8 hour window for a technician — they say someone will arrive sometime between noon and 8pm today...

Maybe these longer "windows" are something that has been creeping up for awhile but it has not really been on my radar until recently. As someone who works from home, its not usually ever a problem for me to accommodate the requests, no matter how long they are, since I'll be here working either way.

But, even I thought that EIGHT hours seemed a bit hard to deal with - a full work day! So many questions come up around this situation...

How does everyone deal with these service calls? Do you take a day (or half a day) off? Is your boss flexible on this stuff? Is your work do-able from home?

Do you enjoy the enforced time at home and make the most of it (by catching up on chores or projects, for example) or do you find it hard not to feel antsy waiting for the person to arrive?

And perhaps most importantly...have you ever asked for (and maybe even gotten) a shorter window?

Tell all in the comments - thanks!

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