Blogging MSNBC: Mattel Apologizes to China Over Recalls

Blogging MSNBC: Mattel Apologizes to China Over Recalls

Carrie McBride
Sep 28, 2007

An extraordinary apology. China took most of the heat for the massive Fisher Price/Mattel recalls last month. AT Reader, Fran, sent us a follow-up article about Mattel's recent about-face apology to China: "Mattel takes full responsibility for these recalls and apologizes personally to you, the Chinese people, and all of our customers." Most significantly, Mattel acknowledged that most of the recalled toys were the result of their design flaws not errors in China's manufacturing.

Read on for Fran's reaction to the China backlash: I was really uncomfortable with the American consumer response to the recalls...

...Obviously everyone should protect their children and take whatever steps are necessary to do so--I would do the same for my baby. But there was an unpleasant tinge of xenophobia to the comments about China and lead paint. Nobody blamed Mattel or thought of investigating Mattel's business practices--it was more a kind of knee-jerk "don't buy anything from China!" response. When bags of tainted spinach were recalled from farms in California, people did not say, "Don't ever buy bagged produce from California again!" They simply chose their produce from other vendors.

Well put, Fran. Not only should we be more aware of the business practices of the companies we buy from, we should be more honest about our own role as consumers buying more and more products for less and less money. Did anyone else share Fran's reaction?

You can read the entire MSNBC article here.

Related post:
Safety Recall: Fisher Price

(photo by Mark Ralston / AFP - Getty Images file)

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