Is Best Buy's Appliance Installation Service a Good Deal?

Is Best Buy's Appliance Installation Service a Good Deal?

Range Govindan
Mar 9, 2011

When we recently upgraded our gas range stove, we ran into a plethora of problems. In fact, there were so many of them that we refer to the whole affair as Stovegate. The initial problem was that our tenant's gas stove had broken down, so we needed to replace it. During Stovegate, we learned how to deal efficiently with everything from contractors to big box stores.

The plan was to replace our own stove and give the tenant the one we had in our place. That would involve unplugging the gas stove, brining it upstairs, and plugging it back in as well as installing our new stove. The first problem we encountered was that the certified handymen from Best Buy told us that our old gas stove didn't fit up the stairs and just left us with two stoves in our kitchen. We were surprised and had to verify this by ourselves. After measuring it and ensuring that we had the right numbers, we realized that if the stair railing were removed, getting the stove up would be no problem.

Then, the whole rigmarole started once again. We phoned Best Buy's customer service to get the handymen back to do the job that they were paid to do. For some reason, they wouldn't bring it up. Instead, we paid a neighborly contractor $50 to bring the stove up. Best Buy still owed us a gas range install, so we waited for their handyman to come. Once again, they failed to do what they were required to do. In the end, we used the same contractor to hook up the gas stove.

The gas range install service by Best Buy costs $140 per stove. We had paid this amount without getting any of it done by Best Buy. We haggled with them and got a gift card for the full amount of this install. To be honest, we expected more from them but it was a valuable lesson on how to deal with big box stores and contractors.

5 Tips For Affordable Appliance Installation:
1. If you can do it yourself, go ahead. If you can't, rely on professionals.
2. Always rely on contractors that you trust.
3. If service isn't rendered as promised, complain and ask for your money back.
4. If you get good service from a contractor, consider using him/her repeatedly.
5. If you offer contractors work during the winter, they will give you good prices. The winter is traditionally their off-season.

(Image: Flickr member Ilovebutter licensed for use under Creative Commons, Flickr member Cafemama licensed for use under Creative Commons)

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