Home Depot Bummer: Sometimes Size Does Matter

Home Depot Bummer: Sometimes Size Does Matter

Maxwell Ryan
Oct 28, 2004

In what is turning into a rant-a-day, we are getting a lot of interesting problems coming out of our bigger stores in the city. This one involves our new kid on the block and should come as a surprise to no one. MGR

The new Home Depot on 23rd has the worst customer service ever!

I purchased a custom-made rug there on the second day the store was opened (yes, they may not have been fully up-and-running at that point, but still...). I was originally told it would take 5-7 days for the order to come to my apartment.

A month later I FINALLY received the rug. It was a over a foot shorter on each side than the dimesions I had ordered, plus the rug was a good five shades darker than the one I saw in the store.

After calling the store 10 times and being hung up on or told that "anyone that could help me was in a meeting," I finally went down to the store. There, I met a whole long line of customers with similar stories. After waiting for 45 minutes, I got to the line.

There, I was told that I need to understand that sometimes rug dimensions are "round up" and I would know that if I were in the business. I was also told to contact the rug vendor directly....????

I finally called the corporate offices of Home Depot, who admitted that this store was a pain to deal with. I still have no resolved the issue however.



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