Home Depot Stirs Up Controversy
Needless to say, we were completely unaware that HD was able to create so much trouble without setting off national buzzers like Wal-Mart has done in the past year. Between discrimination of employees, consumer fraud, gift certificate rip-offs, and an unsatisfactory rating by the Better Business Bureau, it ain’t surprising that we found the store in a bit of dissarray on Sunday. It is damn hard to grow big and still serve the people.
Contrast that with The Container Store, which – whether you like it or not – has outrageous (and sometimes too annoyingly helpful) customer service and an ability to deal with crowds on a regular basis. It’s all about keeping your cultchah alive… MGR