How To...File a Complaint About Your Telephone or Cable Service

How To...File a Complaint About Your Telephone or Cable Service

Sep 28, 2007

We were surprised by this headline. However, according to the survey about good and bad service we last week, two-thirds of you have had such bad experiences with your cable and/or telephone providers that they outweigh any good experiences you've had. If you've got enough fight left in you after the experience, consider filing a complaint at one or more of the sites we recommend.

We're thinking that the headline is intended to be reassuring, because by the time people get to complaining to the Federal Communications Commission, they're probably really ticked off. And we suspect their frustration is most likely because of all of the red tape they've encountered trying to get their issue resolved, so the FCC needs to make is easy for people to get their complaint through.

• Here's the link to the Complaint Page for the FCC; note, depending on what type of complaint, there are 2 different forms to use
• The Better Business Bureau can also work to resolve the problem on your behalf

Our listening to Episode 253: The Middle of Nowhere of This American Life sparked this post. An employee of the radio station that produces This American Life ended up in MCI hell, until Ira Glass stepped in to help. At the end, a very-high on the food chain MCI employee gives out his email address to people who need helping resolving their complaints; unfortunately, the show was taped back in 2003, so we're not sure if he's still employed by MCI or not.

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