News: Amazon Replacing Cracked and Broken Kindles

News: Amazon Replacing Cracked and Broken Kindles

Taryn Williford
Jul 23, 2009

On our summer trip to Boston, we struck a conversation with our plane seatmate about his Amazon Kindle e-book reader. The frequently-traveling businessman sold it like a pro and billed it 'the perfect travel companion.' We can't argue. Good to know, then, that if your Kindle 2 begins to break on your travels because you've got it stored in Amazon's own $30 protective case, you can get your Kindle replaced for free...

Via CNET, we learned that there was a class-action lawsuit filed by one angry owner of a damaged Kindle alleging that her Kindle 2 developed cracks around around the points "where the cover attaches with metal clips." Shortly after, the screen froze and Amazon was offering little help to replace their product due to what seems to be a design flaw.

In user reviews of the e-reader, other Kindle owners have complained about cracks in the area around the clasps, so the issue is apparently not isolated.

Brodkowitz spoke with a customer rep, who said the screen freeze was covered under the Kindle 2's warranty, but not the cracks, which the rep allegedly said "were caused by improperly opening the cover backwards." A $200 repair fee was required to fix the maimed Kindle.

Even though the case isn't settled, Amazon has decided that they will begin to replace—free of charge!—Kindles that are victim to this defect of the case.

Have any of you had this happen to your Kindle? Will you be taking advantage of the offer? Let us know in the comments!


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