You’re Not Crazy: USPS Is Allegedly Reporting They Delivered Packages When They Haven’t

published Nov 27, 2017
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(Image credit: Julie Clopper)

Have you ever sat at home all day, waiting for a package that was promised to arrive before 8pm only to have it not show up? Did you get an email saying that it had been delivered, despite all evidence to the contrary? It’s not just you and it isn’t just bad luck—according to CBS Atlanta it’s, well, kind of a conspiracy. Toss on your tin-foil hat and let’s dig in.

Sometimes packages get caught up or traffic is bad and things get delivered a little later—that’s all understandable, but why do we get the delivery confirmation email when there was no delivery to confirm? Amazon.

According to sources that spoke to CBS46, mail carriers are reportedly under pressure to log Amazon packages as delivered. If users report that their prime package wasn’t delivered on time, Amazon will usually offer some sort of compensation as an apology. They obviously don’t want to do that, so the pressure is on USPS to deliver packages on time. A former mail carrier quoted in the story said, “At 7:15, whatever you have not delivered, pull your truck over to the side of the road and scan every single one of your Amazon packages. We cannot have late packages because that will jeopardize our contract with Amazon.”

The story was quite the hit on Reddit, with users sharing stories of package delivery gone awry, and judging from the wide range of responses, the problem isn’t isolated to Atlanta.

Hopefully package delivery will sort itself out before the holiday rush!

Update 11.29.17: The USPS has released a statement denying the report of misrepresented delivery times:

The Postal Service takes allegations such as these very seriously. However, the information available to us indicates there is no merit to the claims raised in the article. The Postal Service is committed to upholding the highest ethical standards and vigorously protecting the security and sanctity of the mail. Should any issue arise that may compromise the high standards we hold ourselves to, employees are trained to immediately report issues up through their chain of command. They can do this anonymously, at any level in the management chain. To date, we have received no information that would substantiate the claims raised in the article.

The Postal Service is proud to be the shipper of choice for both senders and receivers. No other shipper delivers as many e-commerce packages to the home.

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